Terms of Service

Welcome to Paperpress! 

These Terms of Service ("Terms") govern your access to and use of the Paperpress website and services ("Services"). Please read these Terms carefully, and contact us if you have any questions. By accessing or using our Services you agree to be bound by these Terms of Service and by our Privacy Policy. Any new features or tools that are added to the current Services shall be also subject to the Terms of Service. Paperpress reserves the right to update and change the Terms of Service at any time. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.



This Site is not directed to persons under 18 and only those who have reached the age of majority in their province, city or region may use Paperpress. Paperpress does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use the Services. You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through Paperpress. No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. 


All the materials or contents covered in the website shall be protected by the Copyright Law. Without prior written consent of Paperpress or other parties, any content in the website shall not be copied, distributed, photocopied, played, linked or transmitted with super-links, loaded into other servers in "mirroring method", stored in information retrieval system or used for any other commercial purpose by any person in any means, unless otherwise downloaded or printed for non-commercial and individual use (under the condition that revision shall not be made and the copyright statements or other ownership statements in the materials shall be reserved).



(a) Customer Acknowledgment
When you submit an order through our Services, you confirm that you have checked files submitted for all spelling, content and formatting errors and that you are satisfied with the document submitted in its entirety. You assume all responsibility and understand that the document will print EXACTLY as is submitted and no changes can be made once the order is placed. 
(b) Customer Content
All information, data, text, photographs, graphics, messages or other materials supplied by the customer ("Content") are the sole responsibility of the customer.  Paperpress is not obligated to pre-screen Content and you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any of the following:
  • Content that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, provincial, national or international law;
  • Content that may infringe any patent, trademark, trade secret, copyright, moral rights or other intellectual or proprietary right of any person;
  • Viruses, worms, malware, corrupted data or other harmful, disruptive or destructive files;
You further acknowledge and agree that Paperpress may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Paperpress, its users and the public.
(c) Order Approval
Customer is fully responsible for final proof and layout approval prior to the printing process. Paperpress is NOT LIABLE for errors in a final product caused including but not limited to; Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Finished Product Size and Image Resolution.
(d) Colour Accuracy & Artwork
While Paperpress will try it's best to match the gradient density of each colour, Paperpress is not responsible for matching color or ink density on the Products and accepts no responsibility for colour variations between submitted images and the actual artwork or product they represent. All files must be provided in CMYK format. Paperpress is not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes. All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Paperpress is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Application of coatings may affect or change the appearance of the printed colors on the Products.



Paperpress requires a full payment to process any Orders. Processing of an Order will not start until you have made payment with a valid MasterCard or Visa credit card number, or cash fund (using PayPal). Paperpress will not be liable for any of delay in completing Orders due to your delay in payment. Paperpress does not record, keep, or hold any credit card information on our servers and uses Stripe for this service and to facilitate all payment processing.



(a) Incorrect Address:
You are responsible for providing Paperpress with the proper shipping address.  When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Paperpress will reship the package with the correct address and charge you an additional shipping fee.  Product deliveries are subject to the corporate policies of the delivery companies used by Paperpress. Policies regarding signature of delivery receipts will apply to you. If you are not present at the delivery location that you provided to Paperpress, you will be responsible for picking up the package in accordance with the policies of the applicable delivery company.
(b) Estimated Shipping Times
All turnaround times are estimates. While Paperpress will use reasonable efforts to prevent delay of delivery schedules, in no case shall Paperpress shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. Paperpress be liable for any consequential or damages resulting from any delay in shipment or delivery.


All Sales are final and non-refundable. If we verify that we made an error, we will re-print the order. Customer must notify Paperpress within 2 business days of order acceptance to notify any defects discovered in the ordered product failing which Customer is deemed satisfied with the product. Where replacement is appropriate, Customer must first return 100% of the received product within 10 days (on their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. 



In no event shall Paperpress or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Paperpress has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Paperpress or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Paperpress be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content. 


You agree that you shall indemnify and defend Paperpress and all parties from whom Paperpress has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products. 



All disputes and claims shall be governed in accordance with the laws of Ontario and Canada. 
The Site is controlled by Paperpress and operated from its offices in Toronto, Ontario. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario. You agree to submit to the jurisdiction of Ontario courts and agree that venue in these courts is proper in any such legal action or proceeding.